I’m preparing for my upcoming live training on building no-code chatbots and AI tools. In doing so, I’m doing research on AI chatbots, what businesses are using them for, what works, what doesn’t, etc.
Overall, I was very pleased to find some solid studies and evidence showing the tremendous potential AI chatbots have to disrupt and provide positive ROI for business marketing.
Chatbots for Business Infographic
I created this two-part infographic to catch people up to speed on the state of AI chatbots and what’s coming.
I hope you find it informative and interesting enough to share with your friends and colleagues.
Learn how to build No-Code chatbots and AI tools, AI-powered forms…
I’m hosting a live webinar where I’ll be teaching how to create AI tools and chatbots with no code on WordPress. The possibilities are endless to create valuable AI tools and services. You’ll learn about prompt engineering and there are also some pretty cool bonuses I’m throwing in.
Share this Infographic on Your Blog
Here is the code to embed the two-part infographic on your blog or website. Thanks so much!
<p style="text-align:center;"><img src="https://aimarketingplan.com/wp-content/uploads/2023/03/benefits-ai-chatbots-for-business.png" alt="Benefits of AI Chatbots for Business (Infographic - Part 1)"></p><p style="text-align:center;"><img src="https://aimarketingplan.com/wp-content/uploads/2023/03/benefits-ai-chatbots-for-business-pg2.png" alt="Benefits of AI Chatbots for Business (Infographic - Part 2)"></p><p style="text-align:center;"><a href="https://aimarketingplan.com/" target="_blank" style="text-decoration:none;">Chatbots Infographic by <b>AI Marketing Plan</b></a></p>
Infographic Referenced Sources
- McKinsey– The Benefits of Getting Personalization Right
- Gartner – Making Sense of the Chatbot and Conversational AI Platform Market
- BloggingWizard – Top Chatbot Statistics 2023
- Business Wire – New Research Reveals Chatbots and Conversational AI are an Absolute Necessity… Engagement
- Think With Google – One brand personalised chatbot conversations to drive meaningful engagements
Transcription of the Infographic
The Benefits of Al Chatbots for Business
We’re at the forefront of an Al and Automation boom. Digital marketers now have more advanced tools and capabilities than they ever thought possible.
Chatbots have response rates of up to 40%*
33% of consumers find chatbots ‘very effective at resolving their issues*
Chatbots are expected to save businesses 2.5 billion hours and $8 billion in the next 2 years**
One Al chatbot solution by the brand Anytime had these results: Conversations lasted 3-4 mins and had more than 100K
conversations with a 0.53% engagement rate.
Top Chatbot Benefits
29%: Accelerating hiring process
26%: Automating scheduling
24%: Helping submit applications
21%: Providing updates through stages
Revenue generated from the chatbot industry amounted to around $83 million in 2021. By 2027 chatbot marketing revenue is expected to grow to around $454.8 million*
**Note: Likely more. The study was done pre-ChatGPT
“When chatbots sound more human, including making conversations more positive by using humor and addressing questions, they help build relationships with the user.”Rita Men (Public Relations Associate Professor University of Florida.)
90% of marketers reported a measurable positive ROI from personalization.
71% of consumers expect companies to deliver personalized interactions. And 76% get frustrated when this doesn’t happen.*
Chatbots help 55% of businesses generate high-quality leads.**
According to Gartner, Al chatbots targeted toward specific sectors will get greater acceptance in the coming time. The chatbot industry is expanding rapidly with many new entrants.
Top Chatbot Sectors
- Customer Support
- eCommerce Stores
- Hiring & Job Applications
- Travel & Hospitality